Refund & Cancellation Policy

Last updated: August 14, 2026.

Please review before purchasing. Coaching is a personalized service. The specific pricing, billing schedule, duration, cancellation rights and refund terms provided in a coaching agreement, invoice, checkout page or other written purchase terms apply to that purchase, subject to any rights that cannot legally be waived.

Scope of this policy

This policy applies generally to John Athletics coaching services, including online, in-person and hybrid coaching, unless different written terms are provided for a specific purchase. If a signed coaching agreement, invoice, subscription disclosure or other written purchase document conflicts with this page, the more specific purchase terms control to the extent permitted by law.

Before payment

Before making a payment, clients should review the service being purchased, the expected coaching period, what is included, the price, the billing frequency, whether payments recur automatically, any minimum commitment, how cancellation works and any refund restrictions. Ask questions before paying if any term is unclear.

Personalized coaching work

Coaching may involve work prepared specifically for an individual, including onboarding review, training programming, nutrition targets, exercise selection, check-in review, progress analysis, adjustments, communication and scheduling. Because this work may begin before a scheduled coaching session or check-in occurs, the fact that a particular session has not yet happened does not necessarily mean no service has been performed.

Refund eligibility

Refunds are not automatically guaranteed merely because a client changes their mind, stops participating, does not follow the program, misses check-ins or sessions, or does not achieve a desired result. Any refund request will be evaluated based on the terms that applied to the purchase, the amount of coaching work already performed, any services already delivered, the reason for the request and applicable law.

Where a refund is approved, John Athletics may issue a full or partial refund depending on the circumstances and any applicable written agreement. Nothing in this policy limits any refund or cancellation right that cannot legally be excluded.

Cancellations

A request to stop future coaching should be made as soon as possible by email to officialjohnathletics@gmail.com. Unless a specific coaching agreement states otherwise, cancellation of future service does not automatically require a refund for coaching already provided, personalized work already completed, previously scheduled sessions subject to a cancellation policy, or a billing period that has already begun.

Recurring billing and subscriptions

If a coaching plan uses recurring or automatic billing, the renewal frequency, price and cancellation method should be disclosed as part of the purchase process or coaching agreement. Clients are responsible for submitting cancellation requests through the method provided before the next renewal date if they do not want another billing period, subject to applicable law.

Where applicable law provides additional rights for automatically renewing services, those rights apply. For example, certain jurisdictions require clear renewal disclosures, affirmative consent and a straightforward method of cancellation.

In-person sessions and missed appointments

If in-person coaching includes scheduled appointments, any rescheduling, late-cancellation or no-show rules communicated for those sessions apply. A missed session may be treated as used when adequate notice is not provided, if that was disclosed in advance and is permitted by law. If John Athletics cancels a paid session and a reasonable replacement cannot be arranged, an appropriate credit, rescheduling option or refund may be offered depending on the circumstances.

Pausing coaching

Pauses are not guaranteed unless included in the applicable coaching terms. Requests related to injury, travel, illness or significant life circumstances may be considered individually. An approved pause may affect future billing, service dates or the expiration of prepaid sessions depending on the arrangement.

Results are not grounds for an automatic refund

Fitness and physique outcomes vary based on factors including adherence, training effort, nutrition, recovery, health, experience, schedule, genetics and circumstances outside the coach's control. John Athletics does not guarantee a specific weight, body-fat percentage, amount of muscle gain, competition result, strength level or timeline. Lack of a particular result does not by itself create a right to a refund.

Chargebacks and payment disputes

If you believe you were charged incorrectly, contact John Athletics first so the issue can be reviewed. Filing a payment dispute or chargeback does not change the underlying purchase terms or eliminate amounts legitimately owed for services already provided. John Athletics may provide relevant transaction records, communications and service records to a payment processor or financial institution when responding to a dispute.

Promotions, discounts and prepaid packages

Discounted, promotional or prepaid coaching may have specific expiration, cancellation or refund conditions disclosed at purchase. Unless prohibited by law, unused value, promotional pricing or bonus services may be handled differently from standard month-to-month coaching when those terms were clearly communicated before purchase.

How to request a refund review

Email officialjohnathletics@gmail.com with your full name, the service purchased, the payment date, the amount paid and a short explanation of the request. Additional information may be requested to identify the payment or review the services already provided.

Approved refunds

If a refund is approved, it will generally be returned through the original payment method when reasonably available. Processing time depends on the payment processor, bank or card issuer and may take several business days after the refund is issued. John Athletics does not control the time a financial institution takes to post a refund.

Billing errors or duplicate charges

If you believe a charge was duplicated, processed in the wrong amount or otherwise made in error, contact John Athletics promptly. Verified billing errors will be corrected as appropriate.

Consumer rights

Nothing in this policy is intended to waive, limit or exclude consumer rights that cannot legally be waived. If applicable law gives you a cancellation, cooling-off, automatic-renewal or refund right that is more favorable than this policy, the applicable law controls.

Changes to this policy

This policy may be updated as services, billing methods or legal requirements change. Changes apply prospectively unless otherwise required by law. The terms provided for an existing purchase remain relevant to that purchase.

Questions

Questions about billing, cancellation or refund terms should be sent to officialjohnathletics@gmail.com before purchasing whenever possible.